Pricing & Payment

• All product prices in Solvrée Shop are listed in US Dollar (USD). Prices are subject to change without prior notice.
• We accept major credit/debit cards as payment methods.

Privacy Policy

• Solvrée respects your privacy and keeps your personal information strictly confidential and secure.
• Legal Disclosure: We may share your information if required by law, legal orders, or to investigate fraud, threats, or violations of our rules and rights.

Shipping Policy

• U.S. Shipping: Free Shipping on orders over US$50 │ US$10 flat shipping fee on orders below US$50.
• Worldwide Shipping: US$35 flat shipping fee.
• Please double-check your shipping address at checkout. The shipping label will reflect the address you submit. Incorrect addresses may result in the package being returned. Reshipping is possible, but additional shipping charges will apply.
• Orders are typically shipped within 1–3 weeks after purchase. Occasionally, delivery may take a little longer, as we are committed to sourcing the freshest offerings from local farms and artisans, ensuring that we deliver only the very best to our customers. We provide a tracking number so you can monitor your package. If an item is out of stock and your order is delayed, we will notify you promptly via email.
• Once we ship the packages, delivery delays due to mail service, weather, or customs are completely out of our control. If you need an order by a specific date, we strongly recommend placing it early (1 to 2 months in advance) to avoid unexpected delays and ensure a smooth, stress-free experience. 
• International Shipping: Solvrée is not responsible for items or orders that are seized, damaged, destroyed, or refused by Customs. Product prices do not include any customs fees, taxes, duties, or tariffs. It is the customer’s responsibility to pay these fees upon delivery or to contact their country’s relevant authorities to discuss or dispute such charges.

Refund, Return & Replacement Policy

• All sales are final. Returns and refunds are not accepted. For any questions or clarification before making a purchase, email us at [email protected]
• Only items that arrive damaged are eligible for replacement. Damaged items must be reported within 1 to 2 days of receiving your shipment. To request a replacement, please email [email protected] with at least two clear photos showing the damage and a description of the issue. Approved replacement requests will be processed and shipped within 1–3 weeks, depending on product availability.
• Important: We take great care to ensure that every order is carefully prepared and arrives in excellent condition. Each item is carefully inspected, securely wrapped, and packaged with protective materials before shipping. However, please note damage that occurs during transit is beyond our control.

Lost or Missing Packages

• Once an order has been shipped, delivery is handled by the shipping carrier. If your package appears to be delayed or lost in transit, please contact the carrier with your tracking information for assistance.
• Packages marked as delivered by the carrier but not received should be reported directly to the carrier. Solvrée is not responsible for packages confirmed as delivered by the carrier.

Contact Us

• Should you have any questions or need assistance, please contact us at [email protected]. We will respond within 1 to 2 business days to assist you.